Refund and Cancellation Policy
Our commitment to fair treatment when an engagement is cancelled or a refund is requested. We want every Client to feel safe paying us.
1. Our position on refunds
Dynmark Technosoft is committed to fair and transparent commercial conduct. We believe a Client should only pay for work they are satisfied with, and we build our engagements around clearly defined scopes and milestones so that expectations are never in doubt.
If, for any reason, you are not satisfied with a Dynmark engagement, please contact us directly at info@dynmarkit.com. We take every concern seriously and will work with you in good faith to find a fair resolution.
2. Scope of this policy
This policy applies to any fees paid to Dynmark Technosoft by a Client for advisory services, regardless of the payment method (credit or debit card, SWIFT wire transfer, or domestic bank transfer) or currency (USD, GBP, or INR).
3. Cancellation by the Client
A Client may cancel an engagement at any time by sending written notice to info@dynmarkit.com. The refund position depends on when the cancellation is received, as set out below.
3.1 Cancellation before work begins
If an engagement is cancelled in writing before Dynmark has started any work, one hundred percent of the fees paid are refunded, less any non refundable transaction charges actually levied by the payment gateway or banking network.
3.2 Cancellation after work has begun
If an engagement is cancelled after Dynmark has started work, the refund is calculated as follows:
- Fees for work already performed and time already committed are retained.
- Any non cancellable third party costs already committed on the Client's behalf are retained.
- The balance of any advance payment is refunded to the Client through the original payment channel.
We will share a clear reconciliation showing the work completed, the time applied, and the refund calculation before processing the refund.
3.3 Cancellation on the day of payment
If an engagement is cancelled within twenty four hours of payment and before Dynmark has started work, a full refund is issued within two business days, less any non refundable transaction charges.
4. Cancellation by Dynmark
In the unlikely event that Dynmark needs to cancel an engagement before it is complete (for reasons such as a conflict of interest identified during diligence, or a force majeure event), any fees already paid for work not yet performed are refunded in full to the Client, in the original currency, through the original payment channel.
5. Refund timelines
Once a refund is approved, the time required to complete it depends on the original payment method.
| Payment method | Typical refund timeline | Where the refund appears |
|---|---|---|
| International credit or debit card (USD or GBP) | Seven to fourteen business days from approval | Back to the original card used for payment |
| SWIFT wire transfer (USD or GBP) | Five to ten business days from approval | Back to the original originating bank account |
| Indian domestic bank transfer or UPI (INR) | Three to seven business days from approval | Back to the originating Indian bank account |
Actual timelines depend on the processing speed of the Client's card issuer, bank, and intermediary institutions. Dynmark will send a confirmation as soon as the refund is processed from our side.
6. Currency of refund
Refunds are always made in the same currency in which the original payment was received. For example, a payment made in United States Dollars is refunded in United States Dollars. Dynmark does not convert refunds into a different currency, and does not bear any exchange rate movement between the date of payment and the date of refund.
7. What is not refundable
The following items are not refundable under any circumstances:
- Fees for work already performed and delivered.
- Payment gateway charges, banking charges, and SWIFT intermediary charges, which are set by third parties and not retained by Dynmark.
- Non cancellable third party costs already committed on the Client's behalf (for example, specialist data subscriptions procured for the engagement).
- Applicable taxes that have already been remitted to the relevant tax authority, except where those taxes are themselves refundable under applicable law.
8. Disputed charges
If you believe a charge on your card or bank statement from Dynmark or our payment gateway is incorrect, please contact us directly at info@dynmarkit.com or on +91 7023139797 before raising a chargeback with your card issuer. We aim to resolve any billing query within three business days. Direct contact is almost always the fastest way to reach a resolution.
9. How to request a refund or cancellation
To request a refund or cancel an engagement, please send a written notice to info@dynmarkit.com including:
- Your full name and the name of the entity engaged with Dynmark.
- The invoice number or proposal reference.
- The date and amount of the payment you are asking us to refund.
- A brief explanation of the reason for the request.
We will acknowledge your request within one business day and confirm the next steps.
10. Contact us
For any question related to this Refund and Cancellation Policy, please contact us:
- Email: info@dynmarkit.com
- Telephone: +91 7023139797
- Post: 3rd Floor, Plot K 19, Behind K.C. Memorial Hospital, Durga Das Path, Malviya Marg, C Scheme, Jaipur, Rajasthan 302001, India
Please read this policy together with our Terms and Conditions, Service Delivery Policy, and Privacy Policy. Together these documents set out the full framework that protects both Dynmark and its Clients across every engagement.