Questions clients ask most often
This page exists so that the answers to the most common questions about working with us are written down in one place. If your question is not here, please write to us.
Four groups of questions
This page is organised in four groups. The first group covers how an engagement begins and how it is run. The second group covers who does the work and how the team is built. The third group covers fees, currencies, and the way international payments are handled. The fourth group covers confidentiality, references, and the questions clients ask when they are evaluating the firm against a larger adviser. If your question is not here, please write to info@dynmarkit.com and the firm will reply within one business day.
Group one: how an engagement is run
How do engagements start
We begin with a short written brief from the client, followed by a conversation with our senior team. If the question is well suited to our practice, we prepare a short written proposal describing the scope, the shape of the deliverable, the fee, and the timeline. Work starts only once the proposal is signed.
How long does an engagement take
Most of our engagements fall into one of three shapes. A short sprint runs for two to four weeks. A full advisory engagement runs for six to twelve weeks. A retainer runs for a minimum of three months and is reviewed quarterly. Exact timelines are confirmed in the proposal.
Group two: who does the work
Who will actually do the work
Senior members of the practice. The people you meet in the first conversation are the people who will lead the engagement. There is no bait and switch to a junior team after the contract is signed.
Group three: fees, currencies, and international payments
Do you work with international clients
Yes. We work with clients across Asia, Europe, North America, and the Middle East. Our pricing is available in United States Dollars and British Pounds and we invoice international clients in either of those currencies.
How do you accept payment from overseas clients
International clients can pay by international credit card, debit card, or wire transfer, processed through an authorised payment gateway. We invoice in United States Dollars or British Pounds. All receipts are reported to the Reserve Bank of India through the standard export of services framework.
Group four: confidentiality, references, and the larger firm question
Do you sign non disclosure agreements
Yes. We expect to sign a mutual non disclosure agreement before any confidential information is shared. We can work from our template or from the client's template, whichever is simpler.
Can we speak to a former client on a reference call
Yes. We ask the former client for written permission first, and we arrange the call only if permission is granted. Reference calls are typically arranged within one week of the written request. We prefer the conversation to happen without the firm in the room, because that is the honest way to learn what it is like to work with us.
How does the firm compare to a larger adviser
The main difference is the ratio of senior time to junior time and the shape of the final deliverable. At Dynmark every hour billed is a senior hour, and the deliverable is usually a short written document with a supporting appendix rather than a long slide pack with a thick annex. Clients who need a board ready presentation can of course ask for one, and we will produce it once the written argument has been settled.
How do you handle confidentiality of client work
All client engagements are confidential by default. We do not use client names, proprietary data, or specific findings in our marketing without written permission. Case studies on this website are anonymised at the client's request.
What do you not do
We do not take commissions or referral fees from any third party. We do not execute transactions on behalf of clients. We do not operate as a recruitment firm, a legal practice, or a financial advisor. When a client question is better answered by a different kind of professional, we say so.
What does a typical deliverable look like
A short written document, usually under thirty pages, that states the question, the evidence, and the recommendation. A working session with the client team to walk through the document. A set of supporting files, including the evidence base and any models, left with the client team.
How is the fee structured
Most engagements are priced as a fixed fee against a defined scope. Retainers are priced as a monthly fee. The fee is agreed in writing before the work starts. We do not bill variable hours.
Can we meet the team before we commit
Yes. For any serious engagement we expect to have at least one call with the senior team who would lead the work, so that both sides can decide whether the engagement is a good fit.