Service Delivery Policy
Dynmark provides professional advisory services that are delivered digitally. This policy explains how our engagements are delivered, in what form, and within what timelines.
1. Nature of our services
Dynmark Technosoft provides professional management consulting services. We do not sell any physical goods and we do not ship any physical products. This policy is the equivalent of a shipping policy for our purely service based business, and it explains how our work is delivered to Clients.
All deliverables from Dynmark engagements are digital. Typical deliverables include written reports, presentations, financial models, research summaries, frameworks, and working documents, along with working sessions and readouts conducted by video conference or in person where appropriate.
2. How engagements are delivered
Every engagement is governed by a signed proposal or statement of work that sets out:
- The scope of work and the question being answered
- The deliverables the Client will receive
- The timeline, with key milestones and the planned final delivery date
- The team members assigned to the engagement
- The fee, currency of invoicing, and payment schedule
Deliverables are shared with the Client by secure email, secure cloud based file sharing, or through the Client's own collaboration platform where the Client has a preferred system. Working sessions and readouts are typically held by video conference, with in person meetings arranged where scope and budget allow.
3. Timelines for delivery
The exact timeline for each engagement is set out in the proposal. The table below shows the patterns we see most often.
| Engagement type | Typical duration | Delivery format |
|---|---|---|
| Insight Sprint | Two weeks from start | Written report and one readout session |
| Advisory Engagement | Four to eight weeks from start | Interim updates, final report, and board ready presentation |
| Retainer Partnership | Ongoing, minimum three months | Monthly working sessions, quarterly deep dives, ad hoc support |
| Custom engagements | As agreed in the written proposal | As set out in the proposal |
4. When delivery begins
Work on any engagement begins only after the Client has accepted the proposal in writing and the first invoice has been settled in the agreed currency. Once both steps are complete, Dynmark confirms the start date in writing and begins work according to the timeline in the proposal.
5. Client responsibilities during delivery
To keep engagements on schedule, Clients agree to:
- Nominate a single point of contact with authority to make decisions.
- Share requested information, data, and access to relevant people in a timely manner.
- Review draft deliverables and return feedback within the agreed windows.
- Raise any concerns about progress or quality as early as possible so we can address them during the engagement rather than at the end.
Where delays on the Client side significantly affect the agreed timeline, Dynmark will communicate a revised schedule in writing.
6. Interim updates and milestones
For engagements of four weeks or longer, Dynmark shares interim updates at the agreed milestones. These updates are designed to surface findings early, allow the Client to course correct if needed, and ensure that there are no surprises in the final deliverable.
7. Final delivery and handover
On the planned end date, Dynmark delivers the final set of outputs as described in the proposal. A final readout session is held with the Client team to walk through the findings, answer questions, and agree next steps. For relevant engagements, Dynmark also shares an implementation handover document setting out recommended actions, owners, and sequencing.
After final delivery, Dynmark remains available to answer questions arising from the deliverables for a period set out in the proposal (typically thirty days). Additional support beyond that period is provided under a separate agreement.
8. Delays and disruption
We take timelines seriously. In the rare event of a delay on the Dynmark side, we will communicate the reason and a revised timeline in writing as soon as we become aware of it. Delays caused by events beyond our reasonable control (such as illness in the team, natural disasters, or failures of public infrastructure) are handled under the force majeure provisions of our Terms and Conditions.
9. Quality and satisfaction
Our reputation is built on the quality of our thinking and our relationships with Clients. If at any point during an engagement you feel that the work is not meeting the standard you expect, please raise it with your engagement lead immediately. We would much rather adjust course early than discover a problem at the end.
If you wish to cancel or request a refund, please refer to our Refund and Cancellation Policy.
10. Contact us
For any question about how we deliver our services, please contact us:
- Email: info@dynmarkit.com
- Telephone: +91 7023139797
- Post: 3rd Floor, Plot K 19, Behind K.C. Memorial Hospital, Durga Das Path, Malviya Marg, C Scheme, Jaipur, Rajasthan 302001, India
Please note. Dynmark Technosoft does not sell physical goods. No products are shipped under any circumstances. All services are delivered digitally or through in person working sessions as described above. This policy is provided as the equivalent of a shipping policy for our service based business, as required by payment processing partners.